User Experience as Body Language

by Jim Hunter • 20 August 2013

When designing technological interactions, more often than not, we are designing virtual social interactions.  And social interactions are about communication.  And a key aspect of communication is body language but let’s call it non-verbal communication (nvc) as it’s a bit more inclusive of things like tone.  And communication is conducted by individuals guided by conventions.  And I know you’re not supposed to start sentences with ‘and’ but who cares because it’s a grammatical convention that doesn’t really matter any more and certainly not in such an informal context as blogging. [Article]

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