If product teams don’t know what to do with usability results, they’ll simply ignore them. It is up to usability practitioners to write usability findings in a clear, precise and descriptive way that helps the team identify the issue and work toward a solution.
One of the keys to helping teams improve designs through usability is making results actionable. Running a test, analyzing results, and delivering a report is useless if the team doesn’t know what to do with those results. Usability practitioners — particularly those new to the field — sometimes complain that teams don’t act on their studies’ results. While this may be due to a myriad of issues, it is often caused or exacerbated by problems with the findings themselves.
Usability findings have to be usable themselves: we need meta-usability. Below are 5 tips for practitioners, old and new, to improve the usability of their results. These tips are also handy for managers, clients, product teams and customers of usability reports to help better assess the value of the reports they’re receiving. [Article]