Testing the site with *real* users

Digital Lambeth

(Post written by Kelly Harrison, Project Team Coordinator and lead on usability and accessibility work package)

As part of our ongoing commitment to make the site accessible and usable, we engaged Nomensa (a digital agency who specialises in user experience) to test our site with disabled residents.
The agency recruited a number of local volunteers, including 6 members of the DTVIP (Digital Tuesdays – Visually Impaired People) who meet at Tate South Lambeth Library  every Tuesday. The user testing took place over 2 days, at Southbank University.

The 12 volunteers had a range of disabilities and they used different types of equipment to help them use computers and access the internet more easily. This included access technology such as screen magnifiers, (that make the text appear much larger), and screen readers (synthetic voices that reads out the content of a web page to the user) such as JAWS.
Overall the…

View original post 308 more words

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