By Gordon Rugg
If you’re designing something that’s going to be used, as opposed to something decorative, then it’s a really good idea to make it fit for its purpose.
How can you do that? Observing the users is a good start.
“Observing” is a broad term that includes various specialised forms of observation and analysis. In this article, I’ll describe a simple way of doing basic observation of users, which involves watching out for four key alliteratively-named actions:
It’s simple, but it’s powerful, and it usually catches most of the main problems, and it gives you a good start towards designing something that the users will like.
Sources of original images are given at the end of this article
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